Photo rejection refund policy

1. What the refund covers

ICAO Photos checks each photo against ICAO Doc 9303 and the published rules we have recorded for your document. We are an independent service, and the receiving authority alone decides whether a photo is accepted. If an official government authority, passport office or consular post rejects your photo because it does not meet a photo requirement (for example size, head position, background or lighting), we refund your full purchase price. Rejections for other reasons, such as missing documents or eligibility, are not covered.

2. How to claim a refund

1. Email support@approvavisa.com within 30 days of purchase.
2. Include your order number (it starts with “ico_” and is in your confirmation email).
3. Attach the rejection notice: a letter, email or screenshot that shows the reason.

3. Processing time

Refunds are usually processed within 2 working days and returned to your original payment method through Dodo Payments.